Customer Service
Customer Service
Already ordered, or still deciding? Your message goes straight to the people who handle the orders and the warranties, not to a call centre.
- Emailsales@thatrenostore.com
- Phone+65 9072 4077
- HoursMon–Sun, 9am–6pm
Every enquiry is handled by our own team in Singapore. If you have an order number, send it along and we can look it up straight away.
Send us a message
PUB / WELS Certified
Every fixture carries an official WELS water-efficiency label
Local Warranty
Manufacturer-backed warranty on every order, no exceptions
Damaged Or Faulty
1-for-1 replacement, or a compatible alternative at a similar price
Lowest Price Guaranteed
Show us a lower quote from a licensed showroom or dealer and we will match it
Quick Answers
Answers before you message
Where is my order?
Send your order number by WhatsApp or in the form above and we will look it up for you.
When will it arrive?
Our earliest delivery window is within a week of ordering.
Can you hold my items?
Yes. Reserved orders are held for up to 24 months at the price you paid, so your fixtures can wait for your renovation rather than the other way round.
Is my item under warranty?
Warranty coverage is listed on each product page. Send us the item name and we will confirm what applies to yours.
I found it cheaper somewhere else.
Send us the quote from a licensed showroom or dealer and we will match it. Terms and conditions apply.
Do you install?
Installation is available through our partnered licensed plumber. Ask us for a quotation.